Jo Murphy has served as the Executive Director of the Michigan Medicare/ Medicaid Assistance Program (MMAP), Michigan’s State Health Insurance Assistance Program (SHIP) and Senior Medicare Patrol (SMP) since 2007.
MMAP services include, but are not limited to providing Medicare, Medicaid, and other health benefits counseling for older adults and for people with disabilities. MMAP empowers individuals by conducting community education about their options, and by assisting with applications and enrollments. Ms. Murphy provides guidance and technical assistance to MMAP’s local service providers to assure client services meet the standards required by all state and federal funding sources. Ms. Murphy is actively involved in the state’s Integrated Care pilot.
For 10 years prior to taking the position of Executive Director with MMAP in 2007, Ms. Murphy served as a MMAP coordinator covering nine Michigan counties and the city of Grand Rapids. Additionally, she was awarded the MMAP Coordinator of the Year title in 2006. Ms. Murphy served as a certified MMAP trainer for many years. In that capacity, she conducted countless intensive training sessions for new volunteer MMAP counselors and for paid staff from many human service agencies all across Michigan.
Patricia M. MacKinnon
Patricia is the Assistant Director for MMAP, Inc. She provides the oversight and management of grants received from the Department of Health and Human Services Administration for Community Living and the Michigan Department of Health and Human Services Aging and Adult Services Agency. Patricia’s background provides MMAP the experience and education needed from grant writing, program development, and data analysis.
Patricia’s career has included practicing law, with specialization in elder law, estate planning, Medicaid planning and advocacy, and civil litigation. In 2001, she became an advocate on behalf of residents of long-term care facilities and was appointed to the Adult Foster Care Advisory Council as the representative of the State Long Term Care Ombudsman Program. During this time, she volunteered for the MMAP program where she was instrumental in providing services to beneficiaries and their caregivers.
Kathy is the Administrative Assistant for MMAP, Inc. She performs various responsibilities to support the operation of MMAP, Inc. and the Board of Directors
Kathy’s educational background is an Associate’s Degree in Business as a Legal Secretary. At MMAP, she is responsible for planning events, website maintenance and oversight, technical assistance/ equipment maintenance and printed media development.
Prior to joining MMAP, Inc. her varied work experiences included: Administrative Assistant/conference planner for major company, thirteen years as Administrative Assistant for Michigan Department of Education and seven years as a Secretary at Thomas Cooley Law School.
Linda L. Kusnier
Linda is the Medicare/Medicaid Benefits Specialist and has a varied background in Medicaid policy, both as a caseworker and policy analyst for the now Michigan Department of Health and Human Services, retiring in 2010 after more than 36 years of service.
Linda has been with MMAP Inc. since October 2012 and works cooperatively with Social Security Administration, Michigan Department of Health and Human Services, Centers for Medicare/Medicaid Services and Medicare for eligibility and benefit resolution or restoration.
Dana is the Business Manager/Accountant for MMAP, Inc. Dana is a relatively new member of the MMAP, Inc. team. Prior to starting here, he worked for CATA for over 20 years, and brings an understanding of the non-profit world to the position.
Susan D. Nichols
Susan is the Program Analyst for MMAP, Inc. Her responsibilities include program specific data entry, tracking, and reporting; MMAP resources and distribution; running SHIPTools reports; and office support. Susan begun her work with MMAP in 2009.
Robin is the statewide Training Manager for MMAP, Inc. Robin comes from a background dedicated to service, specifically the disabled and senior population.
Her current duties include: training new applicants to the MMAP program, supervising the Regional Coordinators, and serving as an expert reference source to MMAP’s Regional Coordinators when they have a complicated issue.
Robin previously served as an insurance coordinator for the Great Lakes Renal Network; as a supervisor at Rehal Associates, a nephrology practice; and also volunteered with the MMAP program, becoming the Site Coordinator at Gratiot County Commission on Aging.