October 15th, 2020 – December 7th, 2020

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Medicare Open Enrollment: October 15 – December 7
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July 01, 2020

Medicare and Michigan’s New Auto Insurance Law

Department of Insurance and Financial Services (DIFS) at Mi.gov/autoinsurance. If you have questions about your Medicare coverage, call: 1-800-803-7174

  1. Comparison of Unlimited Medical Auto No Fault Insurance to Medicare Only
  2. New Auto Insurance Law – DIFS brochure
  3. Who Can Opt Out of PIP – DIFS flyer

Tuesday, July 7, 2020

Jolene English Awarded the 2020 Joanne Konkle Leadership Award

In an unanimous vote, the Senior Millage Allocation Committee has chosen to award the Joanne Konkle Lifetime Leadership Award to Jolene English, a longtime employee of CareWell Services Southwest. The Senior Millage Allocation Committee is a 13-member volunteer board, which oversees the administration of Calhoun County Senior Millage.

Jolene truly exemplifies a lifetime of service to older adults, having served over 23 years in Calhoun County and 34 years serving seniors throughout southern Michigan. Jolene started work at CareWell Services, the Area Agency on Aging for Barry and Calhoun counties, in 1996, and has served in numerous positions, but is best known for her involvement in the Medicare/Medicaid Assistance Program (MMAP). Through her work, Jolene identified other areas of concern for county seniors and was influential in working with Guardian Finance & Advocacy Services to help persons with guardians access Medicare Part D and other public services; partnering with the Climate Change Coalition to provide energy efficient light bulbs to CareWell clients; and collaborating with the Battle Creek Fire Department to install smoke detectors in seniors homes, free of charge. While Jolene’s focus was Medicare and Medicaid issues, she never hesitated to step outside the box and figure out what other issues she could help seniors solve.

In 2009, Jolene was recognized for Outstanding Service to Michigan’s Medicare Beneficiaries and Outstanding Achievement Meeting Core Contract Goals from the statewide MMAP organization. In 2011, Jolene and her MMAP team were again recognized by the state with the MIPPA Helping Hand Award for enrolling the most low-income beneficiaries in the Low Income Subsidy and Medicare Savings Programs. And in 2013, Jolene won the coveted Regional Coordinator of the Year for the state of Michigan.

In 2015, Jolene moved to part-time in order to care for her aging life partner. Even while grieving, she continued to serve county seniors in figuring out complex Medicare and Medicaid issues. Since stepping down from the Medicare/Medicaid Coordinator role, Jolene has mentored her two Regional Coordinator successors.

CareWell CEO Karla Fales states, “Jolene exemplifies our values of respect, teamwork and compassion, not just in her work ethics but how she lives her personal life. She sees a need and is willing to come alongside to help individuals navigate to a solution. She is a social worker at heart – a social worker who believes in the power of people helping each other and themselves. I think these are values that Joanne would be proud to have aligned with an award bearing her name.”

It is exceptionally fitting to award this recognition to Jolene, as she and Joanne Konkle both received their social work degrees from Western Michigan University, and both women were well known and well-loved for their baked goods. Joanne’s specialty was banana bread, while Jolene’s is banana blueberry muffins.

An in-person presentation of the award is planned for the Thursday, August 20, 2020 Calhoun County Board of Commissioners meeting, barring any additional COVID-19 restrictions.

First approved by voters in 1996, Senior Millage funds 22 programs to serve older adults, age 60 and over.  Senior Millage is on the ballot for a ten year renewal on August 4, 2020.  In 2019, Senior Millage funded programs served over 6,600 older adults.

This leadership award was established in 2017 to honor the lifetime work of Joanne Konkle (1934-2018) who retired as the Administrator of the Calhoun County Medical Care Facility after 19 years in 2003, and then gave many years of exceptional volunteer service to the Calhoun County Senior Millage Allocation Committee, the Forks Senior Center in Albion, and the Marian Burch Adult Day Care Center in Battle Creek. When Joanne started her career in Social Work, she helped establish the Marian Burch Adult Day Care by writing a grant to the W.K. Kellogg Foundation. In the 1970s, Joanne was a Calhoun County Board Commissioner. This award recognizes professionals in service to the aged that have followed Joanne Konkle’ s example of providing public service with compassion, commitment, and generosity.

May 06, 2020

MMAP Client Testimonial

To Whom It May Concern:
I am writing to express my appreciation for Ms. Cierra Anderson’s kindness, humanity, professionalism, and patience. On the back of the book “Medicare & You”, I found this number 1-800-803-7174 that says call this number for free personalized health insurance counseling. I did and I talked to Ms. Anderson, she listened very patiently and attentively to all I had to say, then she made a conference call with WellCare Insurance Company, Ms. Anderson very eloquently and professionally conveyed the information that eventually Accounting Supervisor Ms. Samantha from WellCare admitted to their mistakes. I thank Ms. Anderson from the bottom of my heart, that after five months of stress, depression and frustration dealing with WellCare customer service managers, and not getting my eye drops, it was very gratifying to see someone really cares.

Thank you, Ms. Anderson, keep up the excellent work.

Only one question remains, When an Insurance Company tries to take advantage of senior citizens by misinformation, who should be responsible a senior citizen or Insurance company that Medicare trusted???


MMAP Client Region 1-A

October 15, 2019


Dr. Alexis Travis, Senior Deputy Director of the Aging & Adult Services Agency (AASA) for the Michigan Department of Health and Human Services (MDHHS) presents Jo Murphy, Executive Director for the Michigan Medicare/Medicaid Assistance Program (MMAP) a CERTIFICATE OF PROCLAMATION signed by Governor Gretchen Whitmer.

Call us today for
more information
Call us today for
more information

MI Health Link

Linking Medicare and Medicaid for you

MI Health Link is a new health care option for Michigan adults, ages 21 or over, who are enrolled in both Medicare and Medicaid, and live in the counties of Barry, Berrien, Branch, Calhoun, Cass, Kalamazoo, Macomb, St. Joseph, Van Buren, Wayne or any county in the Upper Peninsula. This option is made available through the Affordable Care Act.

Call today to learn more!

If you have general questions about your MI Health Link enrollment options you may
call the Michigan Medicare/Medicaid Program (MMAP).


What is MI Health Link?

MI Health Link is a new health care option with built-in care coordination for Medicare and Medicaid services.

MI Health Link offers:

  • Medical services
  • Medications
  • Dental services
  • Vision services
  • In-home services
  • Equipment to help with activities of daily living
  • Community mental health services
  • Community-based long-term care services
  • Nursing home care

Are you eligible for MI Health Link?

In order to be eligible for MI Health Link you must:

Live in one of the following counties:

Are age 21 or older
Have full Medicare and full Medicaid

Why Choose MI Health Link?

You will not pay any co-payments or deductibles for in-network services including prescriptions (nursing home patient pay amounts still apply).

You have one plan and one card for all your Medicare and Medicaid benefits.

You will have your own Care Coordinator who will:

  • Work with you to create a personal care plan based on your goals.
  • Answer your questions and make sure that your health care issues get the attention they deserve.
  • Connect you to support and services you need to be healthy and live where you want.

You can include your existing case manager or support coordinator in your integrated care team.

You will keep your current rights and services if you enroll.

What to Expect

If you are eligible for MI Health Link you will receive a letter that will explain:

  • Your choices in MI Health Link
  • Things to consider
  • Who to contact for help
  • How to enroll

Contact us

If you have general questions about your MI Health Link enrollment options you may
call the Michigan Medicare/Medicaid Program (MMAP) at 1-800-803-7174.

For more information click here

Michigan Medicare / Medicaid Assistance Program

MDCH is an equal opportunity employer, services and program provider.