Michigan’s Senior Medicare Patrol Program Receives National Awards – 2011

MMAP’s Senior Medicare Patrol (SMP) program received three awards and national recognition by the U.S. Administration on Aging and the Centers for Medicare & Medicaid Services at a ceremony in Washington, D.C. August 9. MMAP took away certificates for the largest volunteer workforce and program capacity expansion in “HEAT” states. HEAT states have zones of high Medicare fraud.

Highest honors went to Linda Burney for Volunteerism. Linda was one of only ten honorees in the nation. Ms. Burney was chosen for her long and sterling record of volunteering for MMAP. She counsels beneficiaries in their homes, speaks to groups in and around Detroit, and puts in ten hours a week of phone counseling without fail. She is a past recipient of Volunteer of the Year for having the most counseling hours in Metro Detroit.

“I was so thrilled to be there when Linda received her award,” said Jo Murphy, Director of MMAP. “It was easy to see why she is one of the top ten volunteers in the country. Ms Burney, and other people like her, make MMAP successful.”



Volunteers Needed!

MMAP (Medicare/Medicaid Assistance Program) is seeking people who like to solve puzzles, enjoy meeting and working with people, who love a challenge, are familiar with computers and the internet, and are interested in helping other Michigan citizens in their area.

MMAP is a free, unbiased, volunteer-staffed service which assists Medicare beneficiaries who have problems or questions about Medicare, Medicaid, Medicare Supplemental Insurance, Medicare Part D enrollment, Long-Term Care Insurance and related issues. MMAP provides these services through the sixteen Area Agencies on Aging offices in Michigan.

MMAP counseling services can be provided to callers over the phone, at specific sites in the community, such as community centers, senior centers, churches, etc., or in home visits. MMAP volunteers may assist senior citizens or the disabled population by helping to resolve problems and answer questions, explaining eligibility requirements, assisting in filling out forms or filing appeals, and resolving billing problems, among other issues.

Once a volunteer attends the initial six-day training, s/he becomes a certified MMAP counselor. New six-day trainings are scheduled periodically throughout the year. Counselors are trained, certified and supported.

Other volunteer opportunities available are: data input, filing, filling out forms, and other office-related tasks.

If you are interested in more information or wish to become a MMAP counselor, please contact your local Area Agency on Aging at 1-800-803-7174.